AkkenCloud Outlook Addin is made solely to use with Desktop Version of outlook. We support Office 365 Version of Outlook, Outlook 2016 Stand Alone and Outlook 2013 Stand Alone versions.
Outlook must be installed on the computer to use AkkenCloud Outlook Addin.
AkkenCloud Staffing Addin has 32 Bit and 64 Bit Versions to support respective Outlook version. To understand which Addin version version to install, user needs to find Outlook Version. Open Outlook in your computer and click on "File" Menu, now click on "Office Account" Item at left menu bar. Click on "About Outlook". This opens up information about Outlook. Please check the version of outlook either 32 -Bit or 64-Bit. Accordingly, Akken Cloud Addin needs to be installed.
In Outlook Addin, Sync All and Auto Sync works according to "Folders that are Opted". This can be checked in "Folder Structure". Please open Outlook and click on "Addins". Under Addins click on "Options" menu and navigate to Folder Structure. Please wait till all the accounts and folders that are configured in outlook to load. Select all the folders to be synced to Akken and click on ok. If this does not help, Please contact Support.
This is an usual phenomenon of outlook to disable addins. Please de-active un used Addins from Outlook. Click on File -> Options -> Add-ins. In the bottom left corner, select "Com Add-ins" and click on "Go". Un check all the un used Add-ins and click on OK. To Always Enable AkkenCloud Add-in, Navigate to File. Click on "Slow and Disabled COM Add-ins", Find "AkkenOLS" and click on "Always Enable" Button. If the Add-in is already always enabled, user can not find the button. Now click on "Options" and select "Do not Motiner this add-in for next 30 days", click on "Apply" button. This usually takes a minute to complete the process, click on Close and restart the outlook.
There is a chance that Add-ins section is disabled by Outlook on the ribbon. Please check if AkkenCloud Add-in is enabled, Click on File -> Options -> Add-ins. Find AkkenOLS in Add-ins, if the Add-in is disabled, Please follow above question. if it is enabled, Please navigate to "Customize Ribbon", in the right section check if "Add-ins" is Checked or not. Check and click on Ok, if not checked.
Outlook Sync provides a feasibility to add custom properties/columns to the reading pane of Outlook. using these properties, user can understand if the email is synced to Akkenloud or not. A detailed explination of how to enable these custom properties/columns is available at "Enabling Custom Columns" section in User Guide menu.
OLS provides this message when the user is provided authority to use the add-in. To use OLS, AkkenCloud has two settings which needs to be enabled. They are,
If the above settings are enabled and the provided credentials match, OLS logs in successfully.
This error message can be due to below reason.
CaptureME in OLS is used to create candidates in AkkenCloud using resume attached in an email. A detailed explination of this feature is provided in User Guide section. There are two frequent reasons where users face while working woth CaptureME. They are,
AkkenCloud Outlook Sync can be logged out in four scenarios. They are,
When the user first installs Outlook Sync on any machine (PC), the date of installation is recorded by the Add-in. Any emails sent or received before this installation date will be skiped by OLS. So, these emails will not be synced to AkkenCloud. If user intended to sync legacy emails also into AkkenCloud, please contact support.
Yes, AkkenCloud Outlook Sync supports RDS and Terminal Server setup. To support these, While installing the Add-in on an RDS/Terminal Server, System Administrator should install Administrative edition of the OLS Add-in. Follow the steps provided in the home page of this website. All the users on RDS/Terminal server can access OLS with one Administrative Installation
This might occur due to the system configuration and the framework issues. OLS uses .NET Framework v4.6.2 for its functioning. If certain cases, the framework files and DLL's get corrupted or removed by the user/software intervention. To resolve this, installing a dev pack of .NET Framework v4.6.2 re-instantiate the missing DLL's or corrupted files. Following is the URL for intallation file of .NET 4.6.2 dev pack (https://www.microsoft.com/en-us/download/confirmation.aspx?id=53321) The problems does not resolve even after installing dev pack, re-install Outlook would certainly reolve the problem.
There might be many reasons for emails not flowing in to AkkenCloud. Three of which are provided below.
OLS can store two types of logs. One login logs and the other sync logs. Log settings determine if the logs are saved or not by OLS. By default, no logs are saved by OLS. Enabling the log settings is needed. Navigate to Addins >> AkkenCloud >> Settings. To enable log settings in OLS. Saved logs are available at the following location "C://ProgramData/AkkenCloud/OutlookSync". In few cases, program data is a hidden folder. In such cases, User will have to enable hidden folders to view log files.
Outlook Sync has a mechanism to notify the user about few functional hurdles or problems that are arised while syncing to AkkenCloud. OLS being a background running tool, black box notifications are introduced. These look similar to the windows system notifications. These notifications can be disabled from Internal Settings of OLS. By default, notifications are enabled in OLS. Navigate to Addins >> AkkenCloud >> Settings to disable notifications.
All the notifications raised by OLS are stored in "Notification Center". Navigate to Addins >> AkkenCloud >> Notification Center. Notification center provides a feasiblity to browse through the older notifications using pagination. Daily pagination is available in notification center. Notifications of past 30 days are available in notification ceter.